Web-based CRM
Everyone's talking about web-based CRM because of its high availability and the minimum administration effor required. But, what are the advantages of a web-based CRM system as opposed to a common Windows environment?
Benefits of a web-based CRM system
All actual data are available at any location with internet access. You simply need a PC and a browser, but no additional installed software. So a common PC in an internet café will do the job. Using VPN connections you have unrestricted availability at highest security standards. Updated versions of Vemas are available immedeately to all users. Maintanace and service time is minimal.
Technical Requirements for Vemas (Project Management Software CRM)
- Browser (Internet Explorer, Mozilla Firefox, Google Chrome)
- Broadband connection for external access (if necessary)
Text contents of the web-based CRM system Vemas
- Management for addresses and contacts
- Management for acquisitions and documents
- Customer history
- Mailing and telemarketing
- Integration for sent and received Emails
- Schedule management incl. synchronization of dates with MS Outlook
- Order processing incl. quotation, order and delivery confirmation, billing
- Management for service/support with integrated escalation management
- Project management, quotation, forecast, project status and reports
- Project and resource planning, work effort planning, integrated time scheduling
- Time and work recording
- Project accounting and controlling
- Management for vacation and absence
All information about (prospective) customers in a CRM system should be available at any time at any place, so every staffer can rely on it. If that comes true you can say: I've got a web-based CRM system.
